Operations Cargo Manager

Apply now Job no: 524332
Work type: Full time
Location: Melbourne, Sydney
Categories: Security Officer, Senior Management

ISS is a leading global workplace experience and facility management company. In partnership with customers, ISS drives the engagement and well-being of people, minimises the impact on the environment, and protects and maintains property.

Across Australia and New Zealand, ISS provide services within a wide range of sectors including Resources, Aviation, Healthcare, Education and Business & Industry. We are seeking value-orientated people to join our local team of 17,000 service professionals, who can help us realise our Purpose of

”Connecting People and Places to Make the World Work Better”.

ISS is currently seeking an experienced business leader that can demonstrate sound financial acumen and operational understanding to join us in the position of Operations Manager based at either Melbourne or Sydney airport on a Full-Time basis.  “COVID 19 Vaccination Certificate outlining Full vaccination will be required. As a service provider, ISS must comply with all public health directives and client requirements. Medical exemptions will apply.”

The Role:

Reporting to the General Manager Aviation Security, the Operations Manager is responsible for providing leadership to the ISS Aviation Security team across a multi-site platform - ultimately responsible for the delivery and continuous improvement of aviation security services that meet/exceed contractual/regulatory requirements.  You will have demonstrated experience in managing a diverse team across a large site or multi-site platform. You will be a self-motivated individual who is able to work autonomously whilst being able to collaborate with different stakeholders to achieve required results. The role will promote and drive a work culture centered on the ISS core values of Honesty, Entrepreneurship, Responsibility and Our Quality and displays the effectively demonstrate the ISS Leadership Competencies.


  • Coordinate operational management team and staff to ensure contractual compliance, continual development and that measured targets are achieved in the day to day operation
  • Develop and motivate team members and increase employee engagement
  • Partner with our valued clients, understand their strategies and ensure ISS adds value to and complements these strategies
  • Ensure contractual compliance through frequent review and development to ensure agreed Key Performance Indicators are being achieved
  • Ensure robust governance of contract and delivery of quality service outcomes through effective procedures, training, audit programs
  • Strong focus on cost leadership and labour control, proactively identifying efficiencies and new business opportunities
  • Maintain health, safety and environmental consideration in airport precinct operations
  • Establish and maintain productive relationships with other airport organisations (Customs, AFP, airlines etc.)
  • Facilitate audit and inspection requirements to ensure regulatory compliance

Role Criteria:

  • 3 years operational management experience in a large scale operation
  • Interstate travel to conduct site visits and inspections
  • Proven ability to mentor and lead by example
  • Understanding of the aviation cargo industry and regulatory requirements
  • Demonstrated ability to formulate and execute operational plans in line with financial measures
  • Unrestricted current drivers license and reliable transport
  • Professional presentation and customer service
  • Excellent written and verbal communication skills
  • “COVID 19 Vaccination Certificate outlining Full vaccination is required. As a service provider, ISS must comply with all public health directives and client requirements. Medical exemptions will apply.”

Our Benefits:

  • Access to staff discounts with companies including insurance and childcare
  • Traineeship opportunities for eligible employees
  • Internal opportunities within our global organisation

To apply for this role please click on the 'apply' link and complete the online application. You can review your application status and keep up to date with our current vacancies by visiting our ISS Careers Website:


ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with a disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people.  


We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff. Read more about ISS in Australia and New Zealand on our website. www.au.issworld.com 


Advertised: AUS Eastern Standard Time
Applications close:

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