📢 We’re Hiring: Performance and Capability Lead (Workers’ Compensation)

📍 Location: Macquarie Park, NSW

🕒 Employment Type: Full-time, 12 month fixed term

💼 Industry: Workers’ Compensation, Injury Management

💰 Salary: Competitive + Benefits

Be part of something bigger. Be part of ISS.

Are you passionate about developing innovative best practice Workers’ Compensation claims management strategies and improving return to work outcomes for a large workforce?

ISS is seeking a strategic and experienced Performance and Capability Lead to oversee workers’ compensation compliance and performance across NSW (self-insured) and ACT (underwritten). This pivotal role ensures alignment with SIRA standards, drives return-to-work outcomes, and supports injured employees through innovative claims management strategies.

This Full Time 12 month fixed term contract role is based in our Macquarie Park corporate office.

🔧  What You’ll Do

• Lead compliance for NSW self-insurance and ACT underwritten policies
• Develop KPIs and performance metrics aligned with regulatory and business goals
• Conduct audits and performance reviews to ensure strategic objectives are met
• Deliver training and mentorship to Injury Assist team (Case Managers overseeing end to end process from early intervention, IM, RTW planning and implementation).
• Collaborate with SIRA, ACT insurers, and internal stakeholders
• Promote early intervention and safety culture
• Manage provider relationships and ensure SLA adherence
• Drive consistency and continuous improvement across Pacific Injury Assist teams
• Work in partnership with the Regional Manager Injury Assist to ensure that workers compensation strategic objectives are being met.
• Actively participate in the NSW Self-Insurers Association

🎯  What We’re Looking For

• Deep knowledge of NSW & ACT workers’ compensation legislation
• 5+ years’ experience with early intervention, injury management and workers compensation processes.
• Proven leadership and coaching experience
• Allied health or workers’ compensation qualifications
• Strong communication, analytical, and reporting skills
• Understanding of medical terminology and claims databases
• Current driver’s license
• Experience working in a Workers’ Compensation self-insurance environment is strongly preferred.

🌟  Why Join Us?

• Competitive salary package that values your expertise.
• Work-life balance – no evening or weekend shifts.
• Flexible work arrangements tailored to you.
• Onsite parking at our Macquarie Park office
• Exclusive staff discounts with a wide range of partners.
• Learning & development programs to support your career growth.
• Global career pathways – opportunities to grow within ISS worldwide.
• A positive team culture where your success is celebrated.

How to Apply:
Click on the 'apply' link and complete the online application.

Our Commitment:
ISS fosters a culture of inclusion and diversity, welcoming applications from Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, individuals from diverse cultural backgrounds, and LGBTIQA+ communities. We are committed to fair pay and a safe working environment.

Learn more about ISS in Australia and New Zealand on our website.

Please note: No agency applications are accepted