ISS Facility Services is seeking a professional and customer‑focused Concierge / Office Services Coordinator to support a high‑profile manufacturing site in Blayney. This role is the face of the site—managing reception, coordinating office services, and ensuring a seamless experience for employees, contractors, and visitors.

⭐ Why You’ll Love This Role

• Front‑of‑house position with real impact on daily site operations

• Supportive team environment with strong leadership

• Varied responsibilities across customer service, administration, and facilities coordination

• Afternoon shift (1PM to 7PM)

What You’ll Be Doing

Front‑of‑House & Customer Service

• Deliver warm, professional service as the first point of contact for all visitors and staff

• Manage reception between 1:00pm–7:00pm, Monday to Friday

• Build strong rapport with stakeholders and represent the organisation with professionalism

• Provide coverage during leave, sick days, and peak periods

Site Access & Security

• Monitor and control access for employees, contractors, suppliers, and visitors

• Maintain visitor registers and staff movement logs

• Manage phone systems, voicemail, swipe cards, and security software

• Support CCTV monitoring and report system issues

• Complete end‑of‑shift lock‑up procedures and maintain lock‑up logs

Administration & Office Services

• Coordinate incoming/outgoing mail and courier services

• Manage company car bookings and service logs

• Arrange site inductions and maintain induction records

• Assist HR and SHE teams with administrative tasks such as meter readings, waste reporting, and documentation

• Support contractor management, including inspections and monthly reporting

• Raise and manage work orders (Tririga), fault logging, and invoice processing

• Assist with uniform services (folding/ironing) when required

• Contribute to continuous improvement of office services processes

What You Bring

Skills & Competencies

• Strong customer service focus with excellent communication skills

• High attention to detail and accuracy

• Ability to work independently and manage competing priorities

• Solid time management and organisational skills

• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)

• Commitment to safe work practices and adherence to site procedures

Experience

• Previous experience in a similar reception, office coordination, or facilities support role

• Experience in an operational office environment (desirable)

Why Join ISS?

At ISS, you’ll be part of a global organisation that values people, safety, and service excellence. You’ll have the opportunity to make a meaningful impact on customer experience while developing your leadership and operational management skills.

If you’re ready to take the next step in your facilities management career and lead a dedicated team delivering essential services, we’d love to hear from you.

Apply today and help us shape the future of service delivery at ISS.