The team at ISS is growing and so is our contact centre and we are looking for superstars to join our team as  Contact Centre/Customer Service Administrator who want to grow and be part of global organisation. This position is based at our Macquarie Park office.  We are looking for people available to work Monday to Friday, 9am to 5pm in a hybrid working environment (2 days WFH, 3 days in the office).

The Position:

• Reporting to the National Contact Centre Team Leader, the key aspect of these roles is providing assistance to the operations team on our largest cleaning contract in Australia to identify Placemakers to provide coverage due to Sick Leave instances.

• Effectively gather information regarding the work schedule that needs coverage and Input that into our T&A system, Kronos (UKG) and a centrally accessible Teams or Sharepoint site.
• Identify suitable casual employees to determine the most suitable replacement for those leave coverage shifts. 
• Utilise other systems such as Genesys and Outlook to keep on track and assist with communication between Placemakers (cleaners), Client Service Managers and at times, the Key Account Manager.
• Deliver high quality Contact Centre services for our clients and employees of ISS
• Identify process improvement opportunities the positively impact our customers experience
• Adhere to ISS Company Policies and Procedures

Our Benefits:

• Internal opportunities and growth path
• Joining a team of talented, driven professionals who are passionate about customer service excellence
• 2 days a week WFH
• Onsite parking at Macquarie Park office
• Access to staff discounts with partner companies
• Traineeship opportunities for eligible employees
• Career development via our internal Learning Management System

Minimum Criteria:

• Experience working in a Contact/Call Centre environment
• Ability to communicate clearly and professionally, both verbally and in writing
• Ability to manage multiple phone calls at once, while adhering to KPI’s and SLAs in a high call volume environment.
• Good attention to detail and time management skills
• Ability work autonomously and as part of a high performing team

• Experience with Sharepoint, Outlook and some form of time and attendance system is required.

• Provision of a clear National Police Check dated in the last 3 months.
• You must be willing to do training in Macquarie Park with flexibility of hours range between 7am-6pm

To apply for this role please click on the 'apply' link and complete the online application.

ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, Veterans, people living with disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people.

We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff. Read more about ISS in Australia and New Zealand on our website. www.au.issworld.com

**WE RESPECTFULLY ASK NO AGENCY APPROACHES PLEASE**