ISS IS A PLACE TO BE YOU

We have ambitious goals for how we work, how we impact our surroundings and how we treat our people. It’s you that makes the difference to making amazing places, and we believe everyone can influence change for the better.

”Connecting People and Places to Make the World Work Better”.

Seeking a Facilities Management Workplace Experience professional focused on the ‘future of banking’ to join our team in the position of Key Account Director with a high-profile Banking Client based in Melbourne, employed on a full-time basis.

Lead the national delivery of hard and soft FM Workplace Experience. Manage contractual obligations while seeking development and growth opportunities. Responsible for ongoing innovation and strategy to ensure that ISS maintains a sustainable, successful and long-term client relationship.

 Critical Success Factors:

• Workplace Experience Leader
• Contract Innovation targets
• P&C KPIs (sick leave, LTIF, retention)
• Budgeted margin
• User satisfaction score (EUS) 
• Service minded, takes on complex challenges, thrives in ambiguity

Minimum Criteria:

• Min. 10+ years’ experience with leading leaders
• FM industry or experience from banking industry and supplier management 
• Experience with working in a large organisation with several stakeholders with differing expectations and needs
• Several years’ experience with customer relationship sales and/or consultancy sales 
• Experience with budgeting as well as financial management and reporting – and performance management
• Experience with SLA management and KPI reporting
• Experienced MS office user
• Workplace experience expertise

Our Benefits:

• Competitive salary packaging
• Flexible work arrangements
• Access to staff discounts with wide range of companies
• Ongoing learning and development opportunities
• Internal opportunities within our global organisation
• Positive company culture

To apply for this role please click on the 'apply' link and complete the online application.

ISS IS A PLACE TO BE WHO YOU ARE

Every ISS employee, or “Placemaker,” is part of both a diverse team and global community of colleagues where different skills, personalities, and life choices are acknowledged and celebrated as part of a positive, inclusive environment. ISS teams come together to care for clients and colleagues, championing talents and uniting with trust in a place open to the true self.

ISS IS A PLACE TO BECOME WHAT YOU WANT

ISS is a global workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable – delivered to high standards by people who care.

ISS IS A PLACE TO BECOME PART OF SOMETHING BIGGER

With over 485,000 employees throughout 46 countries ISS is a company of belonging.

ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, Veterans, people with disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people.

We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff. Read more about ISS in Australia and New Zealand on our website. www.au.issworld.com

**WE RESPECTFULLY ASK NO AGENCY APPROACHES PLEASE**