We have an exciting opportunity for a Senior Workplace Host to serve as an ambassador for our banking client’s unique interactive curatorial experience, engaging with their customers, general public and associated communities to promote and deliver a museum experience that enhances their brand, values and purpose.  This Full Time opportunity is located in the Melbourne CBD and is part of the broader Workplace Experience team located in corporate offices nearby.

This role will have you become the subject matter expert of the museum’s exhibition, delivering a comprehensive curatorial experience about our client’s history to all visitors, making each encounter engaging and educational.

The Museum Lead will manage tour bookings to a daily schedule and event reservations on site from end to end, in coordination with the broader corporate host and hospitality teams, with regular collaboration with the property services and onsite retail banking team, to ensure a safe and compliant environment is provided at all times, for all visitors.

In addition, the role will be responsible for the critical function of collaborating with neighbouring entities and relevant historical and tour guide organisations, as they build and maintain strong working relationships with such groups to ensure all activities are managed and delivered seamlessly (including the delivery of soft services, such as cleaning).

To bring all of this together, the Museum Lead will work with our client’s technology support teams to ensure all audio-visual equipment and content is the museum exhibition is maintained and working at all times.

In addition, the role will be responsible for delivering the unexpected, making each encounter enjoyable, exciting and personal.  As an ambassador for brand principles, culture and values, this role is perfect for someone who embraces an ethos of outstanding service and keeps it at the heart of everything they do.

The Position:

• Accountability for Workplace Experience for the site/s and working in sync with the broader team
• Accountable for the upskilling  & training, performance and service delivery of colleagues as required
• Provide a friendly and engaging experience and customer service, meeting all visitor expectations and acting as the face of the client’s brand.
• Represent ISS as a professional, responsive and committed partner to the success and continuous improvement of the contract.
• Understand the safety cultures: E.g.: Maintain a Zero Harm Culture / Hazard identification / Near Miss and Incident Reporting / Client-specific safety systems and requirements.
• Ensure the working environment is safe, functional and well managed.
• Maintain the assigned commercial site/floors as the corporate showcase to all visitors
• Ensure all relevant process documents, procedures and listing are accurate and up to date.
• Follow end-to-end journey in relation to cleaning and reactive maintenance needs raised.
• Support and drive engagement to all events and activations.
• Support relevant communities in delivering experiences that are accessible and inclusive.
• Ensure client’s database data accuracy is maintained and all relevant mailboxes are monitored and managed.
• Consider sustainability and cost savings in all decision-making

Our Benefits:

• Competitive remuneration package on offer
• Company laptop and mobile provided
• Join an inclusive workplace that values diversity and promotes equal opportunities for all employees
• At ISS we prioritise employee and workplace safety. We strive to continually maintain a safe working environment for all of our employees
• We value and support your growth and development. Ongoing training provided via our internal Learning Management System
• Internal promotions and opportunities within our global organization
• Access to staff discounts with a variety of companies
• Work-life balance

Minimum Criteria:

• Strong experience in hospitality or customer service role with outstanding track record of delivering exceptional customer experiences
• Experience in delivering and/or hosting events
• Be an effective team player with a bubbly, outgoing personality, and have a natural flair for networking
• A confident communicator across all channels; including face to face and comfortability in communicating to high-level decision makers
• Excellent customer relationship skills and the ability to work with difficult situations in a positive manner
• IT literate across multiple systems and interests in web management

To apply for this role please click on the 'apply' link and complete the online application.

ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, Veterens, people with disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people. We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff. Read more about ISS in Australia and New Zealand on our website.