Join the ISS team?

Full-time | FM Services | Location: Melbourne or Sydney based| Work from home flexibility 

Are you an organised, proactive and relationship‑driven facilities professional looking to step into a national‑level support role? This is an exciting opportunity to join a high‑performing FM team and play a key part in delivering exceptional service outcomes for a major national client.

As the National Facilities Administrator, you will provide critical administrative, systems and coordination support to the Key Account Manager and Facility Managers across multiple sites. Your work will directly contribute to safe operations, strong contractor performance, and seamless service delivery.

About the Role

In this role, you will be the central point of coordination for documentation, work order management, compliance registers, contractor onboarding, and financial administration. 

You will also liaise with client representatives and subcontractors to ensure maintenance activities are completed safely, efficiently, and in line with contractual expectations.

Key Responsibilities

• Provide administrative support to the Key Account Manager and Facility Managers across all sites.

• Manage Permit to Enter systems, compliance registers, documentation, and record keeping.

• Coordinate work order management via MyMCS, including allocation, monitoring, overdue reporting, and closure.

• Support vendor queries relating to invoicing, contracts, insurance, and work orders.

• Assist with invoice processing, budget preparation, and financial tracking.

• Act as the FM Systems Super User, providing training and support on FM tools and Kronos.

• Prepare and monitor KPI reporting, ensuring timely completion by Facility Managers.

• Attend weekly HSEQ meetings and share key outcomes with the FM team.

• Support contractor management, onboarding, inductions, and performance monitoring.

• Assist with people processes including recruitment, onboarding, offboarding, and training.

• Identify opportunities for continuous improvement and implement approved initiatives.

• Maintain strong relationships with internal stakeholders, subcontractors, and client representatives.

About You

You will thrive in this role if you are a highly organised, detail‑focused administrator who enjoys supporting operational teams and building strong working relationships.

Essential skills & experience:

• Proficiency in Microsoft Office Suite.

• Strong planning, organising, and analytical capabilities.

• Excellent written and verbal communication skills.

• Previous experience in a similar facilities, operations, or administrative role.

Desirable attributes:

• Demonstrated leadership qualities and self‑motivation.

• Strong customer relationship skills, including the ability to navigate challenging situations.

• Ability to deliver results under pressure.

Why Join Us?

• Work with a supportive national FM team.

• Contribute to a major, high‑profile client partnership.

• Opportunities for professional development and growth.

• Be part of a culture that values initiative, care, and quality.

How to Apply:
Click on the 'apply' link and complete the online application.

Our Commitment:
ISS fosters a culture of inclusion and diversity, welcoming applications from Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, individuals from diverse cultural backgrounds, and LGBTIQA+ communities. We are committed to fair pay and a safe working environment.

Learn more about ISS in Australia and New Zealand on our website.

Please note: No agency applications are accepted