Operations Analyst

Apply now Job no: 539678
Work type: Full time
Location: Brisbane, Melbourne, Perth, Sydney
Categories: Information Technology, Accounting and Finance, Project Management, Business Development

Aviation Business Analyst

About the Role

ISS is seeking an Aviation Business Analyst to support the delivery and continuous improvement of aviation systems, data, and reporting across our national operations. This role plays a critical part in ensuring data accuracy, effective reporting, and strong collaboration across Aviation, IT, and operational teams.

You will support system and data requirements, contribute to process improvements, assist with system rollouts, and provide insights that help drive operational efficiency and service quality across the Aviation segment.

Key Responsibilities

  • Develop, implement, and support aviation systems and data requirements

  • Perform data extraction, transformation, loading (ETL), and ongoing dataset maintenance

  • Ensure accurate, reliable dashboards and reporting for national, site, and client stakeholders

  • Provide regular performance, delivery, and capability risk reporting to senior management

  • Support the review and improvement of internal processes and workflows to enhance compliance and effectiveness

  • Collaborate closely with IT and internal stakeholders to prioritise and deliver aviation data initiatives

  • Support system and process rollouts, including User Acceptance Testing (UAT), issue documentation, and post‑implementation support

  • Provide subject matter expertise on aviation data and systems and represent Aviation in relevant systems and governance forums

  • Support system administration activities including user access, workspace management, and data governance controls

  • Promote best practice, service quality initiatives, and continuous improvement across Aviation

  • Uphold health, safety, and wellbeing responsibilities in line with ISS OHS requirements

About You

  • Working knowledge of Microsoft 365, particularly Excel and Power Automate
  • Exposure to Power BI and Power Query for data preparation and reporting
  • Strong attention to detail with a focus on data accuracy and integrity
  • Confident communicator with the ability to collaborate across diverse stakeholder groups
  • Willingness to learn, adapt, and contribute to continuous improvement

What We Offer:

  • Opportunities to be recognised through ISS reward and recognition programs, including the GEM Award.
  • Career growth with ISS, a global organisation, offering ongoing learning, development, and long‑term career pathways both locally and internationally.
  • Access to wellbeing support, including wellbeing webinars, assessments, and our Financial Wellbeing Hub to help you feel confident, supported, and in control of your financial future.

Why Join ISS?

At ISS, our purpose is “People Make Places.” This role contributes directly to creating engaged teams and delivering an exceptional customer experience that supports our aviation clients in achieving their commercial objectives.

You’ll be part of an organisation that lives its core values of Honesty, Entrepreneurship, Responsibility, Quality, and Unity, and demonstrates leadership through collaboration, accountability, and continuous improvement every day

 

ISS IS A PLACE TO BE YOU

We have ambitious goals for how we work, how we impact our surroundings and how we treat our people. It’s you that makes the difference to making amazing places, and we believe everyone can influence change for the better.

ISS IS A PLACE TO BE WHO YOU ARE

Every ISS employee, or “Placemaker,” is part of both a diverse team and global community of colleagues where different skills, personalities, and life choices are acknowledged and celebrated as part of a positive, inclusive environment. ISS teams come together to care for clients and colleagues, championing talents and uniting with trust in a place open to the true self.

ISS IS A PLACE TO BECOME WHAT YOU WANT

ISS is a global workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable – delivered to high standards by people who care.

ISS IS A PLACE TO BECOME PART OF SOMETHING BIGGER

With over 485,000 employees throughout 46 countries ISS is a company of belonging.

 

PEOPLE MAKE PLACES

330,000+ people   |   30+ countries   |   40,000+ customers

Advertised: AUS Eastern Standard Time
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