ISS is a leading global workplace experience and facility management company. In partnership with customers, ISS drives the engagement and well-being of people, minimises the impact on the environment, and protects and maintains property.
Across Australia and New Zealand, ISS provide services within a wide range of sectors including Resources, Aviation, Healthcare, Education and Business & Industry. We are seeking value-orientated people to join our local team of 17,000 service professionals, who can help us realise our Purpose of
” Connecting People and Places to Make the World Work Better”.
We are seeking experienced Duty Managers - Day/Afternoon/Evening Shift to lead our cleaning services contract based in Canberra Hospital. This leadership level role will entail front line team in the daily pursuit of service standards as set in our contract. You will be primarily responsible for the smooth running of day-to-day cleaning operations ensuring a high standard of service delivery is met.
Key responsibilities include managing the daily operational requirements including ensuring strict hygiene and infection control, auditing and scheduling of cleaning requirements whilst recognizing Work Health and Safety standards.
Reporting directly to the Key Account Manager you will be a key member of the leadership team and will have a full autonomy to lead the performance of your rostered shift including the effective use of staffing level in line with activity needs.
Here is a snapshot of your day:
- Manage overall day to day performance of the delivery of cleaning and distribution operations in line with the contract ensuring patient care and client satisfaction
- Management and adherence to staffing levels based on activity and budget
- Daily reporting on performance directly to the Key Account Manager and or the client as delegated
- Deliver efficient and cost-effective management services within contract scope
- Deliver superior customer service and develop key tenant stakeholder engagement by providing effective and timely communications to our client and to ISS
- Work flexibly and manage situations efficiently and effectively in line with the Hospital’s vision
- Role model high standards of leadership, cleaning practices, problem solving techniques and customer and patient interaction
- Actively contribute to and promote a culture of “teamwork” within the hospital and other departments
- Maintain Site folder, or other communication tools.
What will you possess to be successful:
- Strong operational management experience ideally within a Healthcare, or similar service industry
- Experience in direct reporting to the Contract Manager or on request Client representatives
- Experience in managing a large contingent of frontline employees
- Experience in direct responsibility for maintaining staffing levels/budget
- Thorough understanding and commitment to cleaning and infection control requirements in a hospital environment
- Strong interpersonal and communication skills
- Demonstrates empathy and respect for team members
- Demonstrates strong customers focus and results orientation
- Computer literacy – basic level competency in Microsoft Office Suite and ability to work with our task management system Concept Evolution
- Demonstrates pride, purpose and a sense of urgency
- COVID 19 Vaccination Certificate outlining Full vaccination is required. As a service provider, ISS must comply with all public health directives and client requirements. Medical exemptions will apply
So, what is in it for you?
Joining our team means surrounding yourself with talented, driven professionals who are passionate of what they are doing.
- Work at the largest hospital in the ACT
- Attractive annualised salary + super
- Opportunities to develop your career within our global organisation
- Learning & Development opportunities
- You will form and develop an enormously successful team who outperform year on year
Can we inspire you more to join us?
ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, Veterans, people with disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people.
To apply for this role please click on the 'apply' link and complete the online application.