We have an opportunity for a Senior Client Service Manager, based in Ballina/Tweed/Lismore Area you will be responsible for supporting our Client Service Managers with their designated portfolio. You will also support the day-to-day operations and while fostering client relationship and maintain the cleaning contract obligation.
You will be someone who has an excellent understanding of the cleaning industry and have the ability to work closely with other team members as well as lead and develop individuals.
This role requires flexibility in working across different suburbs and areas in the North Coast with work life balance.
More about the role:
- Ensure the day-to-day operations are running smoothly and support cleaning managers to address any daily concerns.
- Manage and ensure the completion of all KPIs as per contract requirements are met.
- Handle and resolve client concerns by attending to matters and ensure actions are followed up.
- Part of the escalation on monitoring labour management.
- Ensure management of risk assessments and WHS is being met.
- Conduct inspection and client meetings by following contract performance as required.
- Collaborate with other ISS department such as Finance, P&C and Workforce Planning.
What you will possess to be successful:
- Min 5 Years Experience in Cleaning Operations and managing a diverse workforce
- Honed ability to report on service delivery, operations target and budgets.
- Proven success in leading a performing team and be hands on when required.
- Exceptional communication and a can-do attitude.
- Knowledge how to conduct and handle an incident investigation.
- A valid driver license, working with children check and NSW police check.
So, what is in it for you?
Joining our team means surrounding yourself with talented, driven professionals who are passionate of what they are doing.
- Salary, Fully Maintained company vehicle and mobile.
- Join an inclusive workplace that values diversity and promotes equal opportunities for all employees.
- At ISS we prioritise employee and workplace safety. We strive to continually maintain a safe working environment for all of our employees.
- We value and support your growth and development. Ongoing training provided via our internal Learning Management System
- Internal promotions and opportunities within our global organisation
- Access to staff discounts with a variety of companies including insurance and childcare.
To apply for this role please click on the 'apply' link and complete the online application. You can review your application status and keep up to date with our current vacancies by visiting our ISS Careers Website:
http://www.au.issworld.com/our-people/Careers
ISS IS A PLACE TO BE YOU
We have ambitious goals for how we work, how we impact our surroundings and how we treat our people. It’s you that makes the difference to making amazing places, and we believe everyone can influence change for the better.
ISS IS A PLACE TO BE WHO YOU ARE
Every ISS employee, or “placemaker,” is part of both a diverse team and global community of colleagues where different skills, personalities, and life choices are acknowledged and celebrated as part of a positive, inclusive environment. ISS teams come together to care for clients and colleagues, championing talents and uniting with trust in a place open to the true self.
ISS IS A PLACE TO BECOME WHAT YOU WANT
ISS is a global workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable – delivered to high standards by people who care.
ISS IS A PLACE TO BECOME PART OF SOMETHING BIGGER
With over 485,000 employees throughout 46 countries ISS is a company of belonging.
ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with a disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people.
We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff. Read more about ISS in Australia and New Zealand on our website www.au.issworld.com