Join the ISS team?

ISS IS A PLACE TO BE YOU

We have ambitious goals for how we work, how we impact our surroundings and how we treat our people. It’s you that makes the difference to making amazing places, and we believe everyone can influence change for the better. 

”Connecting People and Places to Make the World Work Better”.

Our team is growing, and we are currently seeking Expressions of Interest from people to join us as a Concierge Operations Manager, employed on a Full-Time basis. This collaborative role will require you to use your interpersonal and workplace management expertise to shape an efficient workplace, based onsite in the Melbourne CBD.

The Concierge Operations Manager will embody a passion for excellence and will be driven by the desire to provide an exceptional experience. Responsible for leading a team to ensure the seamless coordination, planning and delivery of workplace events.

The successful candidate will be an effective communicator, embody our values and prioritise outstanding service. They will work with a prominent National client in the banking sector, and be based in Melbourne, working closely with the client to ensure the successful delivery of the corporate hospitality function.

 The Position:

• Lead and inspire a team dedicated to providing banquet services and immaculate customer experience.  
• Help shape an efficient workplace and superior user experience for all
• Ensure top-tier coordination, planning and delivery of workplace meetings & events.
• Optimize workplace functionality by ensuring meeting rooms are reset, stocked, and resolve any equipment and AV issues.
• Ensure all relevant mailboxes are monitored and managed.
• Serve as a mentor and coach, managing team performance, rostering and scheduling.
• Act as an escalation point for client stakeholders.
• This position requires availability within extended business hours (7AM to 7PM), excluding public holidays and weekends.

Our Benefits:

• Competitive salary on offer.
• Opportunity to contribute to and participate in the client social and events calendar
• Contribute to a positive workplace culture.
• Work with a close-knit and dedicated team, focused on continuous development.
• Upskilling opportunities with access to ISS and client learning and development modules.
• Opportunities for career development and advancement within ISS.
• Access to staff discounts.

Minimum Criteria:

• 5-7 years’ experience in Concierge work, Hospitality, Workforce Operations, Events and stakeholder management.
• Strong experience in hospitality (food & beverage or banquet).
• Demonstrated experience in managing and influencing stakeholder relationships.
• MS Office suite proficiency required.
• Willing to complete background/probity check (National Police Check, ASIC – financial services).
• Sound time management skills, self-motivated, organised, and have the ability to work unsupervised.

To apply for this role please click on the 'apply' link and complete the online application.

ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, Veterans, people living with disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people.

We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff. Read more about ISS in Australia and New Zealand on our website. www.au.issworld.com

**WE RESPECTFULLY ASK NO AGENCY APPROACHES PLEASE**