Case Manager - Workers Compensation

Apply now Job no: 528739
Work type: Full time
Location: Sydney
Categories: Workplace Health and Safety


We have ambitious goals for how we work, how we impact our surroundings and how we treat our people. It’s you that makes the difference to making amazing places, and we believe everyone can influence change for the better.


Every ISS employee, or “placemaker,” is part of both a diverse team and global community of colleagues where different skills, personalities, and life choices are acknowledged and celebrated as part of a positive, inclusive environment. ISS teams come together to care for clients and colleagues, championing talents and uniting with trust in a place open to the true self.


ISS is a global workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable – delivered to high standards by people who care.


With over 485,000 employees throughout 46 countries ISS is a company of belonging.

”Connecting People and Places to Make the World Work Better”.

ISS is currently seeking an experienced individual to join us in the position of Case Manager based at our ISS Corporate Office in Macquarie Park employed on a Full Time basis.

Reporting to the Regional Manager – Injury Assist NSW, you will be responsible for managing a portfolio of personal injury claims by using a range of tools and processes to administer early return to work intervention, injury management and claims management practices.  The role will also require assisting Senior Case Managers and the Regional Manager where required.


The Position:

  • End to end workers compensation claims management from early intervention; including injury management, return to work planning and implementation, as well as general data and compliance management (eg compliance with Self-Insurance claims audit tool and general SIRA standards of practice).
  • Participation in medical case conferences with injured workers and their treating medical practitioners to provide safe, timely and durable return to work of ISS employee’s.
  • Support ISS operational staff to manage and increase awareness of Workers Compensation and return to work responsibilities and accountabilities within the business.
  • Co-ordinate and implement the workplace injury management policy, procedures and programs.
  • Facilitate the return to work of injured staff, including the processing of timesheets for partial return to work.
  • Process Workers Compensation and injury management documentation.
  • Determine PIAWE and ongoing wages entitlements.
  • Maintain workers compensation records using the Solv claims database.
  • Provide reporting to managers and SIRA where required.
  • Conduct regular claims review meetings.
  • Foster a positive return to work and safety culture.
  • Maintaining general cleanliness of the office.
  • Conduct activities and operations in compliance with applicable law, regulations and ISS code of conduct.
  • Monitor effectiveness of services providers including medical practitioners.
  • General administrative duties associated with the management of the claims portfolio such as authorising payments and maintaining electronic files.
  • Work closely with the Regional Manager to help reduce cost of claims across the business.


Our Benefits:

Joining our team means surrounding yourself with talented, driven professionals who are passionate of what they are doing. 

  • Manageable caseloads
  • Work-life balance/Flexible work arrangements
  • Opportunities to develop your career within our global organisation
  • Learning & Development opportunities
  • You will form and develop an enormously successful team who outperform year on year
  • Values based positive company culture, with a caring and energetic team
  • Access to staff discounts with wide range of companies


Minimum Criteria:

  • Current NSW drivers licence
  • 1 to 2 years previous workers compensation claims management experience (self insurance experience preferred but open to insurer experience)
  • Previous experience with early intervention, injury management and workers compensation processes (preferred).
  • Ability to prioritise and meet deadlines
  • Strong attention to detail and administrative skills
  • Strong communication skills
  • Good MS office skills
  • Good customer service and teamwork skills
  • Understanding of medical terminology


To apply for this role please click on the 'apply' link and complete the online application. You can review your application status and keep up to date with our current vacancies by visiting our ISS Careers Website:

ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with a disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people.


We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff. Read more about ISS in Australia and New Zealand on our website.

Advertised: AUS Eastern Standard Time
Applications close:

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