Operations Manager

Apply now Job no: 528629
Work type: Full time
Location: Gold Coast
Categories: Management


We have ambitious goals for how we work, how we impact our surroundings and how we treat our people. It’s you that makes the difference to making amazing places, and we believe everyone can influence change for the better.


Every ISS employee, or “placemaker,” is part of both a diverse team and global community of colleagues where different skills, personalities, and life choices are acknowledged and celebrated as part of a positive, inclusive environment. ISS teams come together to care for clients and colleagues, championing talents and uniting with trust in a place open to the true self.


ISS is a global workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable – delivered to high standards by people who care.


With over 485,000 employees throughout 46 countries ISS is a company of belonging.

”Connecting People and Places to Make the World Work Better”.

ISS is currently seeking an experienced business leader that can demonstrate sound financial acumen and operational understanding to join us in the position of Operations Manager at Gold Coast Airport, employed on a Full-Time basis. 

Reporting to the General Manager Aviation Security, the Operations Manager is responsible for providing leadership to the ISS Aviation Security team at Gold Coast Airport. With a key focus on building and fostering a strong strategic and operational relationship with our client at Gold Coast Airport and to support the General Manager in the achievement of contract KPI’s. In addition, this roles aim is to effectively secure our clients assets in line with contractual agreements, provide leadership, and coordinate and support our security team in maintaining a secure and safe environment across the site. The role will promote and drive a work culture centred on the ISS core values of Honesty, Entrepreneurship, Responsibility and Our Quality and displays the effectively demonstrate the ISS Leadership Competencies.

Role Details:

  • Coordinate and develop a high performing operational team, ensuring contractual compliance and continual development are measured to achieve targets in the day to day operation.
  • People management - develop and retain the capabilities of key talent required to deliver world class Aviation Security Services.
  • Be comprehensively versed in the contract service requirements and contractual KPI’s to ensure consistent delivery of Aviation Security Services. Ensure consistent delivery of security services according to agreed processes that meet or exceed our contractual/regulatory obligations.
  • Be a strategic partner with our client, understand their strategy and ensure ISS adds value to the strategy by liaising with key stakeholders. Establish and maintain productive relationships with other airport organisations (AFP, airlines, etc.).
  • Ensure contractual compliance through frequent review and development to ensure agreed Key Performance Indicators are being achieved
  • Ensure the security program has due regard for the needs for the needs of our passengers and business partners
  • Ensure robust Governance of Security Contract and delivery of quality security outcomes through effective procedures, training, audit programs and a formal benchmarking process involving other airports.
  • Complete and submit monthly and annual reports to the client with support from key stakeholders and complete monthly and quarterly internal reporting requirements with a view of business improvement.
  • Responsible for monitoring, reviewing and assisting with the management at site of the following financial indicators (this list is not exclusive or exhaustive):
    • Profit and Loss Report
    • Absenteeism management
    • Managing overtime
    • Performance auditing
  • Assist and develop short and long range plans for ISS Aviation Security Services to ensure the team achieves its vision
  • Ensure development of processes and programs capable of delivering world best practice service performance.
  • Partner with the Training & Compliance Manager to ensure all employees in area of responsibility are trained as required under the regulations or determined by the division and ISS.
  • Assist and conduct required audits and inspections to ensure regulatory compliance as established by the National Risk & Compliance team.

As you will be in constant contact with senior executives and external representatives, you will display polished presentation and communication abilities. You will have extensive experience in the Management of a large security operation and a thorough working knowledge of the application of regulatory standards, safety systems and risk principles.

Role Criteria:

  • Broad based general management experience - preferably in a security or aviation environment or a highly compliant and regulated industry.
  • Management of large scale (200+), diverse workforce in a highly regulated environment
  • Inspirational, strong leadership skills
  • Strategic and operational planning specialist
  • Well-honed customer relationship skills
  • Possess well developed negotiation and conflict resolution skills
  • Understand and apply sound business risk management skills, including those related to OHS&E.
  • Ability to secure a ASIC
  • Must hold appropriate Security Licences (or willing to obtain) that enables the individual to provide security advice and act in a role of security advisor to external parties.

Our Benefits:

  • Competitive Salary + Super + Performance Incentives
  • On-site parking
  • Access to staff discounts with companies including insurance and childcare
  • Mental, financial and physical health support programs.
  • Ongoing support and training with opportunities to grow at a global company

To apply for this role please click on the 'apply' link and complete the online application.

ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with a disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people.

We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff. Read more about ISS in Australia and New Zealand on our website.

Advertised: E. Australia Standard Time
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