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We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

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Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

View contacts
Global contacts

We operate in more than 50 countries around the world. If your country is not on the list, please refer to our global contacts.

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Quality Assurance & Systems Manager

Apply now Job no: 515840
Work type: Full time
Location: Brisbane
Categories: Senior Management

ISS is a global facility management company with over 510,000 employees throughout 52 countries. We are seeking value oriented people to join our local team of 13,500 working HERO's. ISS service a wide range of sectors including Resources, Aviation & Transport, Healthcare, Education and Commercial.

At ISS, we ensure our employees have a safe work environment and are engaged and motivated to provide the best possible service to our customers, and welcome you to join us on our journey in realising our vision in becoming

"The World's Greatest Service Organisation!"

 

We are currently seeking a Full Time Quality Assurance & Systems Manager within our Aviation Security Division based in our Brisbane Office.

This is a national role responsible for coordinating and managing all Quality Assurance and Systems related activities within our risk, quality assurance and compliance framework. The role will ensure compliance, continuous improvement and achievement of industry best practice. This includes partnering closely with our operational and national support teams in conducting operational and compliance audit services to ensure any risks are comprehensively mitigated in line with ISS and Aviation Security best practice.

The primary objective of this role is to ensure operational compliance to the highest standard in line with legislative requirements, clients/ISS policies, procedures, and management systems. 

The role will be responsible for actively identifying and implementing appropriate systems and processes to mitigate prevailing and emerging threats to aviation security.

The Position:

  • Be a Subject Matter Expert (SME) in aviation security risk, compliance and systems across ISS’ national operations
  • Quality - ensure development of systems, processes and programs capable of delivering world best practice aviation security service performance
  • Develop and recommend plans, policies and programs designed to improve ISS’ operations’ efficiency and effectiveness in meeting established KPI’s and goals
  • Manage and support the planning and execution of key operational and compliance focused audit assignments
  • Drive the quality assurance process as it relates to compliance within site based teams ensuring audits are occurring in line with established policy and procedures
  • In conjunction with the National Training & Compliance Manager, ensure compliance system testing and training as required across all sites
  • Drive continual improvement of best practice control frameworks, commercially value added solutions, and the ISS risk control framework
  • Ensure 100% alignment to client contracts in terms of quality assurance and systems related areas/activities
  • Develop, implement and administer policies and standard operating procedures and safety regulations in compliance with Aviation Transport Security Act and Regulations and ISS’ contractual requirements
  • Establish and maintain productive relationships with airport authorities and Aviation Maritime Security (AMS)
  • Ensure the security program has due regard for the needs of our passengers and business partners
  • Assist operations in resolving minor and major incidents as they occur and provide detailed clear concise instructions and reports
  • Provide leadership in the area of responsibility by effectively managing resources to deliver on quality assurance and systems related requirements
  • Communicate all compliance related issues to key stakeholders internally and externally as required
  • Prepare and submit timely and accurate information for contract and internal reports.
  • Actively seek opportunities to enhance ISS processes and implementation of ideas for ongoing improvement of the ISS Business Management System.

 Minimum Criteria:

  • Minimum 5 years’ aviation security management experience
  • Minimum 2 years’ global aviation experience
  • Ability to obtain or currently possess an Aviation Security Identification Card (ASIC)
  • Have excellent understanding of the training, compliance and legislative requirements surrounding airport security
  • Have excellent knowledge of Australian and global aviation security best practice
  • Internal and external auditing experience within an aviation security environment
  • Demonstrated knowledge and experience with aviation security systems
  • Exceptional communication skills – written and verbal
  • Strong Leadership, commercial and organisational knowledge
  • High level of computer literacy
  • Demonstrated leadership and management skills
  • High personal integrity

Highly Desirable Criteria:

  • Diploma or Degree in Security Risk Management, or other relevant tertiary qualification

To apply for this role please click on the 'apply' link and complete the online application. You can review your application status and keep up to date with our current vacancies by visiting our ISS Careers Website:

http://www.au.issworld.com/our-people/Careers

Before you leave, click on following link to see our inspiring ISS Tribute Video. We hope you enjoy your recruitment experience and we look forward to having you on board!

https://www.youtube.com/watch?feature=player_embedded&v=_bbVh9B98WI

"Aboriginal and/or Torres Strait Islander people are encouraged to apply"

Advertised: E. Australia Standard Time
Applications close:

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